Terms & Conditions

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TERMS AND CONDITIONS OF SERVICE

MESSOLAR LLC

Last Updated: May 15, 2026

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IMPORTANT NOTICE

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These Terms and Conditions ("Terms" or "Agreement") govern all moving, packing, loading, unloading, transportation, and installation services provided by MESSOLAR LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of Tennessee, United States of America.

*** By engaging our services, requesting an estimate, booking a moving date, paying a deposit, or allowing our personnel to perform any service at your property, you ("Customer") acknowledge that you have read, understood, and agreed to be legally bound by all provisions of this Agreement. ***

If you do not accept these Terms, you must refrain from engaging our services.

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1. ACCEPTANCE OF TERMS

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1.1. Electronic Acceptance. Engaging the Company's services through any channel —including the website, quotation forms, phone calls, text messages, email, mobile applications, or any other means— constitutes express and binding acceptance of these Terms.

1.2. Acceptance at Time of Service. Likewise, allowing Company personnel to enter the origin or destination premises, or delivering goods for transport, constitutes additional and unequivocal acceptance of these Terms.

1.3. Legal Capacity. The Customer declares that they are of legal age and have full legal capacity to engage the services and to be bound by this Agreement.

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2. MODIFICATIONS TO THE TERMS

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2.1. The Company reserves the right to modify, update, or replace these Terms at any time, at its sole discretion. Modifications shall take effect upon publication on the Company's official website.

2.2. The version of the Terms in effect shall always be the one published on the website at the time of service engagement.

2.3. Continued use of the Company's services after the publication of modifications constitutes acceptance of the updated Terms.

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3. DEFINITIONS

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3.1. "Estimate" means the written or electronic cost projection provided by the Company based on the Inventory List and information supplied by the Customer.

3.2. "Inventory List" means the itemized list of goods to be transported.

3.3. "Bill of Lading" means the contract of carriage executed on the day of service.

3.4. "Foreman" means the lead Company crew member designated to supervise the move on-site.

3.5. "Services" means all moving, packing, loading, unloading, transportation, storage, installation, and related services performed by the Company.

3.6. "Website" means the Company's official website, www.messolarllc.com, and any associated subdomains.

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4. SCOPE OF SERVICES

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4.1. Long-Distance Moves.

The accuracy of the Estimate depends entirely on the accuracy of the Inventory List provided by the Customer. The Estimate is calculated under the assumption that the residence is fully packed and ready to be moved at the scheduled arrival time. Any items added to the move that were not disclosed in the original Inventory List shall result in additional charges. The Company reserves the right to revise the Estimate at the time of service to reflect the actual scope of work.

4.2. Local Moves.

Local moves are billed on an hourly basis at the rate established in the Estimate. A minimum charge of two (2) hours applies. Telephone estimates are non-binding. The final cost may vary based on factors including distance from parking, narrow hallways, stairs, heavy items, and additional services.

4.3. Travel Time.

For jobsites located more than thirty-five (35) miles from the Company's office, the Customer shall be charged for the crew's travel time both to the jobsite and returning to the Company's office.

4.4. Travel Time Between Multiple Locations

(a) General Rule. The Customer expressly acknowledges and accepts that, as this is an hourly-billed service, all time invested by the Company’s crew from their arrival at the first location to the completion of service at the last location is billable time, including travel time between two or more addresses.

(b) Billable Time Between Locations. When the contracted service involves two (2) or more addresses —for example, when the Customer requires the crew to travel from point A to point B, from point B to point C, or any other combination of locations— the Customer shall pay for the entire time invested in:

(i) Loading of goods at the point of origin (point A);
(ii) Travel time from point A to point B, including the time the truck and crew take to physically relocate;
(iii) Unloading, loading, or any service rendered at point B;
(iv) Travel time from point B to point C (or any subsequent location), when applicable;
(v) Final unloading or delivery of goods at the last location;
(vi) Any additional time dedicated to stops, detours, or errands requested by the Customer during the route.

(c) Applicable Rate. All time described in subsection (b) shall be billed at the hourly rate established in the Estimate approved by the Customer, with no distinction between loading, unloading, or travel time.

(d) Factors Affecting Travel Time. The Customer understands and accepts that travel time between locations may be affected by factors beyond the Company’s control, including but not limited to:

(i) Traffic conditions, road congestion, or accidents;
(ii) Adverse weather conditions;
(iii) Road closures, construction, or detours;
(iv) Physical distance between locations;
(v) Speed restrictions applicable to the cargo vehicle;
(vi) Mandatory stops under safety regulations (DOT, FMCSA) or crew rest requirements;
(vii) Time required to park, maneuver, or reposition the vehicle at each location.

The Customer acknowledges that the Company has no control over such factors and that additional time arising from them shall be billed according to the agreed hourly rate.

(e) Fuel and Operating Costs. Travel time between locations also covers the cost of fuel, vehicle wear, and general equipment operation during the journey, which are included in the hourly rate, unless otherwise agreed in writing.

(f) No Deduction Permitted. The Customer shall not deduct, reduce, discount, or claim any refund for the time billed for travel between locations, on the basis that the crew was not physically loading or unloading goods during such time. Said time is an integral and indivisible part of the contracted service.

(g) Estimate vs. Actual Time. Any estimate of total service duration provided prior to the move is only an approximate projection. Final billing shall be based on the actual time elapsed, including all travel time between locations, rounded in accordance with the billable increments established in the Estimate.

(h) Multiple Vehicles. If the service requires the use of two (2) or more vehicles simultaneously, travel time shall be billed per vehicle independently, adding to the total billable amount.

(i) Customer Acknowledgment. By engaging the Company’s services with two or more locations, the Customer acknowledges, accepts, and understands that this policy is an essential condition of the Agreement and expressly waives any claim related to the billing of travel time.

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5. PAYMENT TERMS

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5.1. Accepted Methods of Payment.

The Company accepts payment by Visa, MasterCard, Discover, and cash.

5.2. Card Processing Fee.

A surcharge of three and one-half percent (3.5%) shall apply to all payments made by debit or credit card.

5.3. Payment Authorization.

By confirming payment, the Customer authorizes Messolar LLC to charge the provided payment card for the agreed amount, as well as for any future payments arising under this Agreement.

5.4. Payment Due.

Unless otherwise agreed in writing, all charges are due in full upon completion of the Services and prior to unloading at the destination.

5.5. Deposits.

A non-refundable deposit may be required to reserve the moving date.

5.6. Payment Default.

(a) Overdue Charges. In the event that the Customer fails to make full payment for the Services, all amounts owed shall be considered due and immediately payable, without the need for prior demand.

(b) Late Payment Interest. On all overdue amounts, the Customer agrees to pay late payment interest at a rate of one and one-half percent (1.5%) per month, equivalent to an annual rate of eighteen percent (18%), or the maximum rate permitted by the law of the State of Tennessee, whichever is lower.

(d) Improper Chargeback Fee. If the Customer initiates a chargeback without justified cause, they agree to pay the full amount plus a $75.00 administrative fee and applicable interest.

(e) Retention of Goods (Carrier's Lien). Pursuant to Tennessee Code Annotated §§ 66-19-101 et seq. and FMCSA regulations, the Company may retain the Customer's goods as security until full payment.

(f) Service Suspension. The Company reserves the right to suspend or discontinue any service in progress until payment is made.

5.7. Judicial Collection and Cost Recovery.

(a) Legal Action. The Company may initiate legal actions before the courts of Rutherford County, Tennessee; engage collection agencies; report defaults to credit bureaus; and exercise any other legal remedy.

(b) Recovery of Costs and Fees. The Customer shall be responsible for all costs including reasonable attorneys' fees, court costs, collection agency fees (up to 50% of amount recovered), investigation costs, arbitration costs, judgment enforcement expenses, and travel expenses.

(d) Judgment and Enforcement. Any judgment shall include principal, interest, collection costs, and post-judgment interest.

(e) Waiver of Defenses. The Customer waives any defense based on lack of prior notification.

(f) Credit Bureau Reporting. The Company may report unpaid debts to Equifax, Experian, and TransUnion pursuant to the Fair Credit Reporting Act.

(g) Cumulative Remedies. All remedies are cumulative and may be exercised simultaneously or successively.

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6. CANCELLATIONS AND RESCHEDULING

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6.1. The Customer must provide a minimum of seventy-two (72) hours' advance notice to cancel or reschedule a confirmed move to receive a full refund of any deposit paid.

6.2. Cancellations with less than 72 hours' notice shall result in forfeiture of the deposit.

6.3. The Company reserves the right to reschedule any move due to weather, equipment failure, or other circumstances beyond its control.

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7. ADDITIONAL CHARGES

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The following circumstances shall result in charges in addition to those in the original Estimate:

(a) Transportation of items not in the original Inventory List;

(b) Additional pickup or delivery locations;

(d) Last-minute packing services;

(e) Long carries, stair carries, or shuttle services;

(f) Waiting time caused by Customer unavailability;

(g) Any service outside the ordinary scope of work.

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8. BULKY ITEMS

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A "Bulky Item" surcharge shall be applied for items including pool tables, pianos, riding lawn mowers, safes, gun safes, hot tubs, motorcycles, and similar oversized items.

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9. ARRIVAL TIMES

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9.1. The Company shall provide an estimated arrival window. Arrival times are estimates only and are not guaranteed.

9.2. The Customer shall provide a valid telephone number for contact on the day of the move.

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10. INCLEMENT WEATHER

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10.1. Additional charges may apply due to weather-related staging difficulties. The Company makes no weather-related warranties.

10.2. At the Customer's request and at additional cost, the crew may assist with snow or ice removal.

10.3. In severe weather, the Company reserves the right to cancel or postpone the move.

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11. PROHIBITED ITEMS AND SPECIAL EXCLUSIONS

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11.1. Firearms.

The Customer is solely responsible for removing all firearms and ammunition prior to the move. The Company shall not be liable for any firearms under any circumstances.

11.2. Other Prohibited Items.

The Company will not transport hazardous materials, including explosives, flammable liquids and gases, corrosives, ammunition, illegal substances, perishable food items, or live animals or plants.

11.3. Items of Extraordinary Value.

The Customer shall personally transport items of extraordinary value including cash, jewelry, precious metals, securities, deeds, wills, important documents, and collectibles. The Company shall have no liability for such items.

11.4. Items Containing Fragile, Heavy, or Natural Stone Materials.

(a) Release of Liability. The Customer expressly acknowledges that the Company SHALL NOT BE LIABLE for damage to items containing marble, granite, quartz, natural stones, tempered glass, crystal, large mirrors, concrete, heavy ceramics, or any other fragile heavy material.

(b) Rationale. Due to the inherent physical properties of these materials, there is an unavoidable risk of damage during any moving process.

(c) Types of Pieces Covered. This applies to tables, countertops, sculptures, sinks, fireplaces, and furniture combining structures with stone components.

(d) Specialized Services. The Company recommends that these items be transported by specialized companies.

(e) Exclusion from Coverage. These items are expressly excluded from Released Valuation Coverage.

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12. PACKING AND PREPARATION

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12.1. Company Packing Services.

The Company strongly recommends its professional packing services. Additional charges shall apply.

12.2. Customer Packing Requirements (Packed By Owner – "PBO").

If the Customer chooses to pack their own belongings, they agree to:

(a) Use proper moving boxes; no paper or plastic bags;

(b) Seal all boxes with tape on top and bottom;

(d) Properly pack all fragile items;

(e) Packing supplies are available for purchase.

(f) TOTAL RELEASE OF LIABILITY FOR CUSTOMER PACKING. The Company shall not be liable for any damage, breakage, scratch, deterioration, or loss to items packed by the Customer, regardless of cause, packing quality, whether marked FRAGILE, or whether the box shows external damage.

(g) Presumption of Inadequate Packing. Damage inside customer-packed boxes is conclusively presumed to be caused by inadequate packing.

(h) Opening of Boxes. The Company will not open or inspect customer-packed boxes.

(i) External Damage to the Box. The Company's liability is limited to visible external damage to the box only, not the contents.

12.3. Televisions.

Televisions are highly susceptible to damage. Items must be transported in original packaging or a properly fitted crate. An additional charge shall apply for TV preparation.

(a) Original Packaging. If the Customer does not provide the original packaging, the Company shall not be liable for any damage.

(b) Demonstration of Prior Functioning. The Customer must demonstrate the TV is working at delivery in the Foreman's presence. Failure to verify results in conclusive presumption that any failure was not caused by the move.

12.4. Television Wall Installation and Mounting.

(a) Service Upon Request. The Company offers TV wall installation as an additional service.

(b) Inherent Risks. The Customer acknowledges risks including drilling into hidden cables, water pipes, structural damage, and TV falls.

(c) Total Release of Liability. The Company shall not be liable for damage to hidden cables, pipes, floods, fires, mold, structural damage, or subsequent TV falls.

(d) Customer Responsibility. The Customer represents they know the location of hidden installations and have obtained necessary authorizations.

(e) Detection of Hidden Installations. The Company does not guarantee identification of hidden installations.

(f) Recommendation. The Company recommends certified installers or licensed electricians.

(g) Right to Refuse. The Company may refuse installation on high-risk walls.

(h) Dismounting at Origin. The Company is not liable for pre-existing wall damage revealed during dismounting.

12.5. General Electronic Items.

(a) Functional Verification Prior to the Move. The Customer must demonstrate all electronic items are in working order before the move.

(b) Failure to Verify. Without verification, it is conclusively presumed the item already had failures.

(d) Visible Physical Damage. Governed by general claim procedures.

12.6. Drawer Contents and Release of Liability for Non-Emptied Contents.

(a) General Rule. The Customer acknowledges and accepts that the following furniture must be completely empty before the move:

(i) All drawers of furniture made of pressed wood or particle board;

(ii) All desk drawers;

(iii) Lateral and fireproof file cabinets.

(b) Two-Drawer File Cabinets. Standard two-drawer file cabinets may remain packed, provided the drawers are locked or securely taped shut.

(c) TOTAL RELEASE OF LIABILITY FOR NON-EMPTIED CONTENTS. In the event that the Customer fails to comply with the obligation set forth in subsection (a) and chooses to leave any type of content —including but not limited to: clothing, documents, personal objects, fragile items, valuable items, jewelry, cash, medications, food, liquids, or any other object— inside drawers, furniture, cabinets, or compartments, the Company SHALL NOT BE LIABLE under any circumstances for:

(i) Damage to the furniture arising from the additional weight of contents;

(ii) Structural breakage, loosening of hinges, slides, or furniture parts;

(iii) Loss, misplacement, breakage, or damage to interior contents;

(iv) Damage to other goods caused by undeclared or non-removed contents;

(v) Drawers opening during transit and causing damage or injury;

(vi) Injuries to Company personnel arising from the additional weight;

(vii) Any consequence arising from the Customer's non-compliance.

(d) Express Waiver. By allowing the Company to transport any furniture or drawer containing items inside, the Customer expressly, voluntarily, and irrevocably waives any claim, demand, or legal action against the Company arising from such content or from the furniture itself.

(e) Conclusive Presumption. Any damage found inside drawers or compartments, or to the furniture itself, shall be conclusively presumed to be the result of contents not removed by the Customer, and not as a consequence of handling by the Company. This presumption does not admit evidence to the contrary.

(f) Items of Value. The Customer is solely responsible for personally removing and transporting any valuable item, important document, jewelry, cash, medication, or any other object of sentimental, financial, or legal value that may be found inside furniture or drawers. The Company shall not be liable for the loss, damage, or misplacement of such items under any circumstances.

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13. DAMAGE TO CUSTOMER'S PROPERTY AND PREMISES

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13.1. Release of Liability. The Company shall not be liable for damage to floors, walls, ceilings, doors, patios, elevators, plumbing, or any surface of the origin or destination premises.

13.2. Damages Inherent to the Move. Certain minor damages are inherent consequences of moving due to weight, size, and space limitations. The Customer accepts such risks.

13.3. Leased Premises. Tenants are solely responsible to landlords for any damage. The Company will not respond to third parties.

13.4. Pre-Existing Conditions. Pre-existing conditions are not the Company's responsibility.

13.5. Optional Property Protection. The Company offers protection services at additional cost. Declining assumes all risks.

13.6. Restricted Spaces. In narrow spaces, the Foreman shall inform the Customer who may authorize under their responsibility or waive the item.

13.7. Claim for Damage. Damage must be reported to the Foreman immediately with photographs before the crew leaves.

13.8. Damage to Driveways, Pavement, and Outdoor Areas

(a) Specific Release. Without limiting the generality of Section 13.1, the Customer expressly acknowledges and accepts that the Company shall not be liable for any damage that may occur to the following outdoor areas of the origin or destination premises:

(i) Driveways, whether made of concrete, asphalt, gravel, pavers, brick, stone, or any other material;
(ii) Sidewalks, walkways, pedestrian paths, and trails;
(iii) Parking areas, outdoor garages, and carports;
(iv) Patios, terraces, decks, porches, and verandas;
(v) Gardens, grass, lawns, plants, shrubs, trees, and irrigation systems;
(vi) Fences, gates, retaining walls, and decorative borders;
(vii) Mailboxes, lamp posts, garden decorations, and outdoor furniture;
(viii) Drainage systems, grates, manhole covers, and septic systems;
(ix) Any other surface, structure, or element located outside the premises.

(b) Common Causes of Damage. The Customer understands and accepts that damage to these areas may occur due to causes inherent to the moving service, including but not limited to:

(i) Weight of the moving truck and its cargo, which may cause cracks, sinking, fractures, or deformations in concrete, asphalt, or other surfaces;
(ii) Oil stains, fuel, hydraulic fluids, or lubricant leaks from the vehicle;
(iii) Tire marks, scrapes, or abrasions from braking, turning, or maneuvering;
(iv) Damage to grass or landscaping from the truck or crew passage;
(v) Sinking on soft, wet, or poorly drained terrain;
(vi) Damage caused by dollies, skates, ramps, or moving equipment;
(vii) Breaking of tree branches or shrubs when maneuvering the truck;
(viii) Accidental impacts to fences, mailboxes, or other nearby objects.

(c) Pre-Existing Conditions. The Company is not responsible for pre-existing cracks, sinking, stains, discoloration, erosion, or other defects of the driveway or outdoor areas.

(d) Driveways with Limited Load Capacity. The Customer is solely responsible for informing the Company, in writing and before the day of service, about any load capacity limitations of the driveway, including:

(i) Residential driveways not designed for heavy commercial vehicles;
(ii) Driveways with radiant heating systems under the pavement;
(iii) Driveways over cisterns, septic tanks, drainage systems, or utilities;
(iv) Recently paved, sealed, or repaired driveways (less than 90 days);
(v) Driveways with weight restrictions imposed by the municipality or HOA.

Failure to provide timely notification completely releases the Company from any liability for resulting damage.

(e) Customer Decision on Access. When there is evident risk of damage to the driveway or outdoor areas, the Foreman shall inform the Customer, who may choose to:

(i) Authorize truck access to the driveway, assuming under their sole responsibility any resulting damage;
(ii) Park the truck on the public street or alternative location, which may generate additional charges for long carry.

(f) Waiver of Claims. By allowing the Company’s truck to enter the driveway or circulate through outdoor areas of the premises, the Customer expressly, voluntarily, and irrevocably waives any claim, demand, or legal action against the Company arising from damage to such areas.

(g) Customer Responsibility for Repairs. Any repair of damage to driveways, outdoor areas, or premises surfaces shall be the sole responsibility of the Customer, who may not demand compensation, discount, or reimbursement from the Company.

(h) Exclusion from Coverage. Damage to driveways and outdoor areas is expressly excluded from Released Valuation Coverage and from any other coverage offered by the Company.

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14. PERSONNEL SAFETY POLICIES

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14.1. Personnel Footwear. Employees shall keep their work footwear on at all times on the Customer's property.

14.2. Rationale. This policy responds to OSHA obligations and Workers' Compensation policies.

14.3. Shoe Covers.

(a) Prohibition on Stairs. Employees shall not use shoe covers on stairs due to slip risk.

(b) Prohibition on Slippery Surfaces. Employees may remove covers on wet or slippery surfaces.

14.4. Refusal in Unsafe Conditions. Employees may refuse unsafe maneuvers without breach.

14.5. Floor Protection Alternatives. The Company offers floor protection services at additional cost.

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15. ELEVATORS AND BUILDING REQUIREMENTS

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The Customer is solely responsible for coordinating with building management. The Company is not liable for delays from non-compliance.

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16. USE OF VEHICLES NOT PROVIDED BY THE COMPANY

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16.1. Load-Only/Unload-Only Services. When engaging services for U-Haul, Penske, PODS, or other non-Company vehicles, the Customer accepts these conditions.

16.2. Total Release of Liability. The Company shall not be liable for damage during transport, storage, accidents, or from inadequate vehicle conditions.

16.3. Scope of Limited Liability. Liability is limited to when goods are physically in the Company's hands during loading/unloading only.

16.4. Customer Responsibility. The Customer is responsible for the vehicle's condition, operation, and insurance.

16.5. Excluded Claims. Claims for damages during non-Company vehicle transport shall be denied definitively.

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17. LIABILITY AND VALUATION COVERAGE

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17.1. Released Valuation Coverage (Default).

The Company's liability is limited to sixty cents ($0.60) per pound, per article, regardless of actual value. This is not insurance.

17.2. Full Value Protection (Optional).

The Customer may purchase Full Value Protection or third-party insurance at additional cost.

17.3. Pre-Move Walk-Through.

The Foreman shall conduct a walk-through. Declining protective services releases the Company from resulting damage.

17.4. General Scope of Liability.

The Company shall not be liable for:

(a) Non-Company vehicle loading/unloading;

(b) Customer-packed items (PBO);

(d) Undeclared items of extraordinary value;

(e) Acts of God, weather, or uncontrollable circumstances;

(f) Pre-existing damage or defects;

(g) Normal wear and tear.

17.5. Pressed Wood and Particle Board Furniture.

Pressed wood or particle board furniture is excluded from coverage. The Company will not disassemble or reassemble such furniture.

17.6. Appliances and Devices with Water, Gas, or Electrical Connections.

(a) General Policy. The Company does not perform disconnection or reconnection of appliances.

(b) Customer Responsibility. The Customer is responsible for disconnecting all appliances, closing valves, draining water lines, and hiring certified technicians.

(d) Release of Liability if Company Performs Disconnection/Reconnection. If done as courtesy, service is without warranty. Company not liable for leaks, floods, damage to premises, appliance failures, gas leaks, fires, shorts, mold, or third-party claims.

(e) Specific Restrictions. No dryer cord installation, no gas line handling, no removal of refrigerator doors with active lines, no water hose installation.

(f) Refrigerator Rest Time. Refrigerators must remain upright and unplugged 4-24 hours after moving.

(g) Door Removal for Large Appliances.

(i) Additional Charge. When door removal is necessary (from appliance or property), an additional charge applies per prevailing rates.

(ii) Customer Authorization. Foreman informs the Customer who may authorize or waive appliance transport.

(iii) Release for Appliance. Company not liable for appliance function, mechanical/electrical/refrigeration failures, seals, refrigerant, electronic panels, energy efficiency, cosmetic damage to doors, or inability to reinstall with original precision.

(iv) Release for Property Doors. Company not liable for damage to property doors, hinges, frames, or electrical door systems.

(v) Recommendation. The Company recommends manufacturer-certified technicians.

(vi) Additional Time. Door removal generates additional billable time.

(vii) Waiver of Claims. Customer waives all claims arising from door removal service.

17.7. RELEASE OF LIABILITY FOR MINOR DAMAGE TO FURNITURE.

(a) General Release. The Customer expressly acknowledges, accepts, and agrees that the Company SHALL NOT BE LIABLE for minor damage that may occur to furniture during the moving process, including but not limited to:

(i) Scratches, scrapes, marks, or superficial abrasions;

(ii) Rubs, hand marks, or fingerprints;

(iii) Small dents, nicks, or minor chipping;

(iv) Loosening of screws, hinges, slides, or hardware;

(v) Compression marks, wrinkles, or minor creases in upholstery;

(vi) Minor discoloration, friction marks, or cosmetic wear;

(vii) Small aesthetic alterations to polished, varnished, lacquered, painted, or laminated surfaces;

(viii) Any other minor cosmetic damage that may occur during handling, loading, unloading, or transportation of goods.

(b) Inherent Nature of these Damages. The Customer understands that these damages are an inherent, foreseeable, and unavoidable consequence of the moving process, even when Company personnel apply the best professional handling practices, and accepts such risks as an ordinary part of the contracted service.

(c) Exclusion from Coverage. The damages described in this section are expressly excluded from Released Valuation Coverage and from any other coverage offered by the Company. The Company shall not reimburse, repair, or replace furniture for such damages.

(d) Waiver of Claims. The Customer expressly, voluntarily, and irrevocably waives any claim, demand, or legal action against the Company arising from the minor damages described in this section.

17.8. DEDUCTIBLE APPLICABLE TO CLAIMS.

(a) Mandatory Deductible. All claims for damage, loss, or misplacement submitted against the Company shall be subject to a MANDATORY DEDUCTIBLE OF FIVE HUNDRED DOLLARS ($500.00) per event or incident.

(b) Application of the Deductible. The deductible shall be subtracted from the total approved claim amount prior to any payment or reimbursement to the Customer. Accordingly:

(i) If the approved claim amount is EQUAL TO OR LESS THAN $500.00, the Company shall NOT MAKE ANY PAYMENT to the Customer;

(ii) If the approved claim amount is GREATER THAN $500.00, the Company shall pay only the difference between the approved amount and the $500.00 deductible.

(i) Approved claim of $300.00 → Payment to Customer: $0.00 (below deductible);

(ii) Approved claim of $500.00 → Payment to Customer: $0.00 (equal to deductible);

(iii) Approved claim of $800.00 → Payment to Customer: $300.00 ($800 – $500);

(iv) Approved claim of $1,500.00 → Payment to Customer: $1,000.00 ($1,500 – $500).

(d) Deductible Per Event. The deductible applies per each separate event or incident, regardless of the number of items affected or the total amount claimed. A single event comprises all damages arising from the same cause or circumstance during the same move.

(e) Multiple Claims. In case of multiple claims arising from separate moves or independent events, the deductible shall apply individually to each claim.

(f) Interaction with Released Valuation Coverage. The deductible applies in addition to and not in substitution of the limitations established in the Released Valuation Coverage (Section 17.1). Accordingly, the maximum payment to the Customer shall be the lesser of:

(i) The amount calculated under Released Valuation Coverage ($0.60 per pound, per article), minus the deductible; or

(ii) The actual approved cost of repair or replacement, minus the deductible.

(g) Exclusions from the Deductible. The deductible applies to all claims covered under this Agreement, without exception, including but not limited to: damage to furniture, loss of items, damage during transportation, damage during loading and unloading, and any other damage not expressly excluded from coverage.

(h) No Waiver of Deductible. The Customer acknowledges that no waiver, reduction, or exemption of the deductible is available under any circumstances, except through prior, express, written agreement signed by an authorized representative of the Company.

(i) Customer Acknowledgment. By engaging the Company's services, the Customer acknowledges, accepts, and understands that the $500.00 deductible is an essential condition of the Agreement and shall not give rise to any claim, dispute, or allegation of unawareness.

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18. CLAIMS FOR DAMAGE

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18.1. The Customer must inspect all items at delivery and immediately notify the Foreman of any visible damage.

18.2. All claims must be submitted in writing within nine (9) months of delivery.

18.3. Claims shall be addressed to the contact information in Section 29.

18.4. The Company shall acknowledge claims within 30 days and respond within 120 days.

18.5. Payment of claims is conditional upon full payment of all charges owed.

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19. RELEASE OF LIABILITY

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When placement of items presents risk, the Foreman shall present a Release of Liability form. Customer's acceptance constitutes acceptance of resulting damage.

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20. RIGHT TO REFUSE SERVICE

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The Company may refuse or terminate service in dangerous, unsanitary, or abusive conditions. Customer remains responsible for payment through termination.

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21. GRATUITIES

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Gratuities are not included in service costs and are at the Customer's sole discretion. They are appreciated but never required.

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22. INDEMNIFICATION

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The Customer agrees to indemnify and hold harmless the Company from claims arising from: (a) breach of this Agreement; (b) inaccurate information; (c) prohibited items; or (d) Customer negligence.

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23. LIMITATION OF LIABILITY

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To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages including lost profits or emotional distress.

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24. FORCE MAJEURE

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The Company shall not be liable for delays from causes beyond its reasonable control including acts of God, disasters, war, terrorism, government action, labor disputes, pandemics, or fuel shortages.

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25. PRIVACY AND DATA PROTECTION

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25.1. The Company collects and stores personal information per its Privacy Policy.

25.2. Customer consents to data processing for service provision and legal compliance.

25.3. The Company shall not sell or share personal information without authorization.

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26. WEBSITE USE

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26.1. Intellectual Property. All Website content is Company property. Reproduction without authorization is prohibited.

26.2. Permitted Use. The Website may be used only for lawful purposes.

26.3. Availability. The Company does not guarantee uninterrupted Website availability.

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27. GOVERNING LAW AND DISPUTE RESOLUTION

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27.1. This Agreement is governed by the laws of the State of TENNESSEE.

27.2. Disputes shall first be addressed through negotiation. Failed negotiations shall be resolved through binding arbitration by the AMERICAN ARBITRATION ASSOCIATION in RUTHERFORD COUNTY, TENNESSEE.

27.3. The Customer waives any right to class action lawsuits.

27.4. The losing party shall pay reasonable attorneys' fees and costs.

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28. ENTIRE AGREEMENT AND SEVERABILITY

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28.1. Entire Agreement. This Agreement with the Estimate and Bill of Lading constitutes the entire agreement.

28.2. Severability. Invalid provisions are severed; remaining provisions continue in effect.

28.3. No Waiver. Failure to exercise rights does not constitute waiver.

28.4. Assignment. The Customer may not assign this Agreement without written consent. The Company may freely assign.

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29. CONTACT INFORMATION

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For questions or claims, contact the Company at:

MESSOLAR LLC

Address: 115 Threet Industrial Rd., Unit 56

Smyrna, TN 37167

Rutherford County, State of Tennessee

Phone: (866) 541-8767

Email: [email protected]

Website: www.messolarllc.com

Hours: Monday through Sunday, 8:00 AM to 6:00 PM

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30. FINAL ACKNOWLEDGMENT

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By engaging Messolar LLC's services, the Customer acknowledges that:

(a) They have read and understood these Terms in their entirety;

(b) They freely accept all provisions;

(d) They had opportunity to consult a legal advisor;

(e) The releases and limitations are reasonable and fair.

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