Junk removal terms

JUNK REMOVAL TERMS & CONDITIONS

MESSOLAR LLC

Last Updated: May 15, 2026

IMPORTANT NOTICE

These Junk Removal Terms and Conditions ("Junk Removal Terms" or "Agreement") govern all junk removal, hauling, debris pickup, and disposal services ("Junk Removal Services") provided by Messolar LLC ("Company," "we," "us," or "our"), a limited liability company organized under the laws of the State of Tennessee, United States of America.

By engaging our Junk Removal Services, requesting an estimate, scheduling a pickup, or allowing our crew to perform any service on your property, you ("Customer") acknowledge that you have read, understood, and agreed to be legally bound by all provisions of this Agreement.

These Junk Removal Terms are supplemental to and incorporated within the Company's general Terms and Conditions of Service available at www.messolarllc.com. In the event of any conflict between these Junk Removal Terms and the general Terms and Conditions, these Junk Removal Terms shall govern with respect to Junk Removal Services.

1. SCOPE OF JUNK REMOVAL SERVICES

1.1. The Company provides Junk Removal Services consisting of the collection, hauling, and lawful disposal of unwanted items, debris, furniture, household goods, and similar materials, subject to the limitations and exclusions set forth in this Agreement.

1.2. Junk Removal Services do not include: deep cleaning, sanitization, demolition, dismantling of permanent structures, removal of attached fixtures, plumbing or electrical work, professional appliance disconnection, or any service not expressly agreed upon in writing.

1.3. The Company reserves the right to determine, at its sole discretion, which items it will accept for removal based on safety, legal, environmental, and operational considerations.

2. PREPARATION REQUIREMENTS

2.1. Appliances

(a) All appliances must be emptied of contents prior to the crew's arrival, including refrigerators, freezers, washers, dryers, dishwashers, and similar items;

(b) All appliances must be fully disconnected from water, gas, electrical, and drainage lines before the crew's arrival;

(c) The Company's crew will not perform disconnections of gas lines, water supply lines, or related plumbing or electrical work under any circumstances;

(d) Any delays caused by the Customer's failure to disconnect appliances may result in additional charges or rescheduling of the service.

2.2. Accessibility

(a) All items to be removed must be accessible and clearly identified at the time of service;

(b) Pathways from the items to the Company's vehicle must be clear, safe, and unobstructed;

(c) The Customer is responsible for moving items from inaccessible locations (e.g., attics, crawl spaces, locked rooms) to an accessible area prior to the crew's arrival, unless previously agreed otherwise.

2.3. Vehicle Access

(a) If vehicle access to the property is limited or compromised —including but not limited to narrow driveways, steep grades, low overhead clearance, weight-restricted bridges, gated communities with access restrictions, ice, snow, mud, or unsafe road conditions— the Company reserves the right to:

(i) Apply additional charges for extended carries, alternative access, or special equipment; (ii) Refuse service if conditions present unreasonable risk to personnel or equipment; (iii) Reschedule the service to a date when conditions are safer.

(b) The Customer is solely responsible for ensuring that adequate vehicle access is available and for any damage that may result from inadequate access conditions disclosed to the Company.

2.4. Heavy, Oversized, or Special-Handling Items

(a) Items that are heavy, oversized, awkwardly shaped, or that require special handling —including but not limited to pianos, safes, hot tubs, exercise equipment, pool tables, large appliances, and similar items— may require additional personnel, specialized equipment, or extended labor time;

(b) Such items will incur additional fees at the Company's prevailing rates, which the Customer agrees to pay;

(c) The Company reserves the right to refuse removal of items that cannot be safely handled with available personnel and equipment.

3. DAY OF SERVICE

3.1. Arrival Window

(a) The Company will provide the Customer with an estimated arrival window. While the Company makes reasonable efforts to arrive within this window, arrival times are estimates only and are not guaranteed;

(b) Delays caused by traffic, weather, prior service complications, or other factors beyond the Company's reasonable control shall not constitute a breach of this Agreement.

3.2. Customer Presence

(a) The Customer or an authorized representative (at least 18 years of age) must be present at the property during the entire service;

(b) If the Customer or representative is not present at the scheduled time, the Company may, at its discretion: (i) wait up to thirty (30) minutes (waiting time may incur additional charges); (ii) reschedule the service; or (iii) treat the appointment as a no-show, subject to applicable fees per Section 6;

(c) The presence of the Customer or representative is required to identify items for removal and to confirm completion of service.

3.3. Safety Requirements

(a) The Customer must keep children, pets, and unauthorized persons away from the work area during the entire service;

(b) The Customer is responsible for any injury or damage caused by failure to maintain a safe work area;

3.4. Inspection and Right to Refuse Items

(a) Before loading, the crew will inspect items intended for removal;

(b) The Company reserves the absolute right to refuse removal of any item that, in its sole discretion, presents:

(i) Health, biological, or sanitary risks; (ii) Safety hazards to personnel or equipment; (iii) Legal, environmental, or regulatory concerns; (iv) Items not disclosed prior to the appointment that materially change the scope of work.

(c) The Customer acknowledges that refusal to remove certain items does not entitle them to a refund of any deposit or minimum charge already incurred.

4. PAYMENT AND ESTIMATES

4.1. Final Pricing

(a) The final price for Junk Removal Services is based on:

(i) The actual volume or weight of items removed; (ii) Special handling fees for oversized, hazardous, or difficult items; (iii) Disposal fees charged by transfer stations, landfills, or recycling facilities; (iv) Labor adjustments for extended carries, stairs, or unforeseen conditions; (v) Any applicable taxes and surcharges.

(b) Estimates provided in advance —whether by phone, email, text, online quote, or in person— are subject to change based on actual conditions found at the time of service.

4.2. On-Site Quote Confirmation

(a) Upon arrival and inspection, the crew will provide the Customer with a final price based on actual conditions;

(b) The Customer may accept the price and proceed with service, or decline and pay only any applicable trip charge or minimum fee;

4.3. Payment Terms

(a) Payment is due in full upon completion of service, unless otherwise agreed in writing;

(b) Accepted payment methods include: Visa, MasterCard, Discover, and cash. A surcharge of three and one-half percent (3.5%) shall apply to all payments made by debit or credit card;

(c) The Customer's failure to pay shall be governed by the Payment Default and Judicial Collection provisions of the Company's general Terms and Conditions (Sections 5.6 and 5.7), including but not limited to late payment interest of 1.5% per month (18% annual), attorneys' fees, and credit bureau reporting.

4.4. Deposits

A non-refundable deposit may be required to reserve the service date, in the amount established by the Company at the time of booking. Deposits shall be applied toward the final balance.

5. PROHIBITED ITEMS AND SPECIAL-HANDLING ITEMS

5.1. Items the Company Will NOT Accept

The Company will not accept or remove the following items under any circumstances:

(a) Hazardous materials, including flammable liquids, solvents, paint thinners, pesticides, herbicides, fuels, motor oil, antifreeze, and similar substances;

(b) Medical waste and sharps, including needles, syringes, blood-contaminated items, prescription medications, and biological waste;

(d) Full propane tanks and pressurized gas cylinders;

(e) Damaged lithium-ion batteries, swollen batteries, industrial batteries, and mercury-containing items (including thermostats and compact fluorescent lamps – CFLs);

(f) Refrigerant-containing appliances (refrigerators, freezers, air conditioners, dehumidifiers, water coolers) unless the refrigerant has been professionally recovered by an EPA Section 608 certified technician, with documentation provided to the Company;

(g) Asbestos or asbestos-containing materials, including older insulation, floor tiles, ceiling tiles, and pipe wrapping;

(h) Items contaminated with mold, hazardous biological substances, sewage, or rodent infestations;

(i) Any item prohibited by federal, state, or local law.

5.2. Items Requiring Special Arrangements

The following items require prior written arrangement before scheduling service:

(a) Large-scale commercial e-waste; (b) Large volumes of tires (more than four units); (c) Large construction and demolition debris; (d) Industrial or commercial bulk waste; (e) Materials requiring specialized disposal facilities; (f) Items exceeding standard volume or weight limits.

5.3. Discovery of Prohibited Items

(a) If prohibited items are discovered during the service, the Company will:

(i) Decline to remove such items; (ii) Provide a referral to an appropriate specialist or licensed disposal facility, when possible; (iii) Continue with the removal of acceptable items, if any; (iv) Charge for all services rendered up to that point.

(b) If the Customer misrepresents the nature of the items or fails to disclose hazardous materials, the Customer shall be responsible for all costs associated with proper disposal, decontamination, fines, penalties, and any damage caused to the Company's personnel, equipment, or property.

5.4. Customer Responsibility for Disclosure

The Customer represents and warrants that:

(a) All items presented for removal are accurately described and do not include prohibited materials; (b) The Customer is the legal owner of the items, or has full authority from the legal owner to dispose of them; (c) The Customer has disclosed any known hazardous conditions associated with the items or the property.

6. CANCELLATIONS AND NO-SHOWS

6.1. Cancellation Notice. The Customer must provide a minimum of twenty-four (24) hours' advance notice to cancel or reschedule a confirmed Junk Removal Service in order to avoid cancellation fees.

6.2. Late Cancellations. Cancellations made with less than twenty-four (24) hours' notice may result in a cancellation fee equal to the deposit amount or the Company's minimum service charge, whichever is greater.

6.3. No-Shows. If the Customer or authorized representative is not present at the scheduled service time and cannot be reached within thirty (30) minutes of the crew's arrival, the appointment will be considered a no-show and the Customer shall be charged a no-show fee equal to the Company's minimum service charge plus any travel costs incurred.

6.4. Company Cancellation. The Company reserves the right to cancel or reschedule any Junk Removal Service due to weather conditions, equipment failure, safety concerns, or other circumstances beyond its reasonable control, without liability beyond the refund of any deposit if alternative dates cannot be arranged.

7. DAMAGES AND CLAIMS

7.1. Pre-Departure Inspection

(a) Before the crew leaves the property, the Customer (or authorized representative) must inspect the work area and pathways with the crew;

(b) Any visible damage must be reported to the crew immediately so that a damage report can be completed and documented on-site;

7.2. Claim Submission

(a) Claims for damage not reported at the time of service are subject to review and may be denied;

(b) All claims must be submitted in writing to the Company within forty-eight (48) hours of service completion;

(c) Claims must include: description of the damage, photographs, copy of the service receipt, and the Customer's contact information;

(d) Claims should be submitted to the email address indicated in Section 10 (Contact Information).

7.3. Claim Processing

(a) The Company shall acknowledge receipt of the claim within fifteen (15) business days;

(b) The Company shall investigate, pay, deny, or make a settlement offer within sixty (60) days of receipt of a complete claim.

7.4. Conditions for Claim Payment

Payment of any claim is conditional upon the Customer's full payment of all charges owed under this Agreement.

8. LIABILITY LIMITATIONS

8.1. General Limitation

The Company's liability for Junk Removal Services is limited as follows:

(a) The Company is not responsible for pre-existing damage to the property, items, or surroundings;

(b) The Company is not responsible for damage to fragile, valuable, or improperly prepared items that the Customer chose not to disclose or properly protect;

(c) The Company is not responsible for items inadvertently removed if such items were located within the area designated for removal or were not clearly identified by the Customer as items to be kept;

(d) The Company is not responsible for damage caused by attempting to access items in unsafe, unstable, or hazardous conditions disclosed by the Customer or that should have been disclosed.

8.2. Items Inadvertently Removed

Once items have been loaded onto the Company's vehicle and transported to a disposal facility, the Company cannot recover or return them. The Customer is responsible for ensuring that no items intended to be kept are mixed with items to be removed.

8.3. Customer Responsibility

The Customer is solely responsible for:

(a) Disclosing all known hazardous conditions on the property;

(b) Obtaining all necessary permits, permissions, or authorizations required by local jurisdictions, homeowners associations, or property owners for the removal of items or vehicle access;

(d) Any fines, penalties, or legal costs resulting from undisclosed conditions or improper representations.

8.4. Property Damage Limitations

The provisions of the Company's general Terms and Conditions regarding Damage to Customer's Property and Premises (Section 13) and Limitation of Liability (Section 23) apply equally to Junk Removal Services.

9. ENVIRONMENTAL AND DISPOSAL POLICY

9.1. The Company strives to dispose of items in an environmentally responsible manner, including recycling and donation when possible.

9.2. The Company makes no guarantee regarding the final disposition of specific items, which may be sent to landfills, recycling facilities, donation centers, or transfer stations at the Company's discretion.

9.3. The Customer waives any right to direct or restrict the final disposition of items once they have been removed by the Company.

10. CONTACT INFORMATION

For questions, claims, or any communication related to these Junk Removal Terms, you may contact the Company through:

Messolar LLC

Address: 115 Threet Industrial Rd., Unit 56 Smyrna, TN 37167 Rutherford County, State of Tennessee

Phone: (866) 541-8767

Email: [email protected]

Website: www.messolarllc.com

Hours of Operation: Monday through Sunday, 8:00 AM to 6:00 PM

11. INCORPORATION OF GENERAL TERMS

These Junk Removal Terms are supplemental to the Company's general Terms and Conditions of Service, available at www.messolarllc.com. All provisions of the general Terms and Conditions —including but not limited to Governing Law, Dispute Resolution, Indemnification, Limitation of Liability, Force Majeure, Privacy, Right to Refuse Service, and Payment Default— apply to Junk Removal Services unless specifically modified by these Junk Removal Terms.

By engaging the Company's Junk Removal Services, the Customer acknowledges having read, understood, and accepted both the general Terms and Conditions and these Junk Removal Terms.

Messolar Moving And Installation Services

Navigation