Junk Removal Terms & Conditions

  • Appliances must be emptied and disconnected (water/gas) before arrival; crew will not perform gas/water disconnects.
  • Items must be accessible and pathways clear. If vehicle access is limited (narrow driveways, steep grades, ice/snow), additional charges or refusal may apply.
  • Heavy, oversized, or hazardous items may require extra personnel or special handling and incur additional fees.

Day of Service

  • Arrival window is approximate; customers should be present or have an authorized representative available during the job.
  • Keep children and pets away from the work area for safety.
  • The crew will inspect items prior to loading and may refuse to remove items that present health or safety risks.

Payment & Estimates

  • Final price is based on actual volume/weight removed and any special handling/disposal fees. Estimates provided are subject to change if additional items or unforeseen conditions are found.
  • Payment is due at completion of service. Accepted payment methods vary by location.

Prohibited & Special-Handling Items

We do not accept or will require special procedures for:

  • Hazardous materials (flammable liquids, solvents, pesticides, fuels).
  • Medical waste and sharps.
  • Ammunition, explosives, and radioactive materials.
  • Full propane tanks and pressurized cylinders.
  • Certain batteries (damaged lithium, industrial batteries) and mercury-containing items (thermostats, CFLs).
  • Refrigerant-containing appliances (refrigerators/AC) unless refrigerant has been professionally recovered.
  • Asbestos or asbestos-containing materials.
  • Large commercial e-waste, large volumes of tires, or large construction & demolition loads without prior arrangement.
    If prohibited items are discovered, removal will be declined and referral to an appropriate specialist will be provided.

Cancellations & No-Shows

  • Cancellation or rescheduling policies vary by location. No-shows or last-minute cancellations may incur a fee.

Damages & Claims

  • Inspect the area with the crew before they leave. Report any damage immediately so a damage report can be completed. Claims reported after the crew has left may be subject to review and specific deadlines.

Liability & Limits

  • We are not responsible for pre-existing damage or damage resulting from fragile or improperly prepared items.
  • Customer is responsible for disclosing known hazardous conditions and for securing permits/authorization if required for removal or access.

By hiring our junk removal service you agree to these terms. For full local terms, accepted payment methods, and any additional fees, please contact us prior to booking.