Privacy Policy

PRIVACY POLICY

MESSOLAR LLC

INTRODUCTION

Messolar LLC (also operating as Messolar Moving and Installation Services) ("Company," "we," "us," or "our") values the privacy of our customers and is committed to protecting it. This Privacy Policy explains how we collect, use, and share information obtained from our customers ("Customer," "you," or "your") and complies with all applicable state and federal laws in the United States regarding the collection, use, and protection of personal information.

By using our website (www.messolarllc.com), requesting our services, or providing us with personal information through any means, you agree to the terms of this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our website or services.

1. INFORMATION WE COLLECT

1.1. Personal Information You Provide Directly

The Company may collect personal information when you voluntarily provide it through our website, by phone, email, text message, or in person, including:

(a) Identification and Contact Information: Full name, mailing address, email address, phone numbers (mobile and landline);

(b) Service-Related Information: Origin and destination addresses, dates and times of move, inventory of items to be transported, special handling requirements, and premises access information;

(c) Payment Information: Credit card numbers, debit card numbers, billing address, and other financial information necessary to process payments (full card numbers are processed through secure third-party payment processors and are not stored on our servers);

(d) Communication Information: Content of emails, text messages, phone calls, chat messages, and any other communications with us;

(e) Other Information: Any other information you choose to provide voluntarily, including comments, feedback, preferences, or special requests.

1.2. Information We Collect Automatically

When you visit our website, we may automatically collect:

(a) Non-Personal Information: Browser type and version, IP address, operating system, device type, referring site, and screen resolution;

(b) Usage Information: Pages visited, time spent on each page, links clicked, search terms, and date/time of visits;

(c) Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 8).

2. SMS COMMUNICATIONS

Messolar LLC uses SMS messaging to communicate with customers who request moving services. Messages are used to send moving quotes, appointment confirmations, scheduling updates, payment links, and service notifications related to the customer's moving job.

2.1. How Communication Is Initiated

Customers initiate contact by:

Calling our business;
Submitting a quote request through our website; or
Communicating directly with our staff.

SMS messages are used only for customer service and operational communication regarding requested moving services.

2.2. Opt-In Method

Customers provide consent to receive SMS messages through one of the following methods:

Verbal consent during a phone call;
Submitting their phone number through our website quote form;
Direct communication requesting moving services.

2.3. Verbal Consent Script

When a customer contacts Messolar LLC to request a moving quote or schedule a moving service, our representative asks the customer for permission to send text messages.

Example script used by our staff:

"May we send you text messages with updates regarding your moving quote, scheduling details, and service notifications?"

If the customer agrees and provides their phone number, they are opted in to receive SMS messages related to their moving service.

2.4. Opt-Out Instructions

Customers may opt out of SMS communications at any time by replying STOP to any message. Customers may reply HELP for assistance.

2.5. Compliance Statement

Messolar LLC only sends SMS messages to customers who have requested moving services or provided consent. Messages are used strictly for operational communication regarding moving services, scheduling updates, quotes, and payment notifications. We do not send unsolicited marketing messages via SMS.

Our SMS practices comply with the Telephone Consumer Protection Act (TCPA) and the CTIA Messaging Principles and Best Practices.

2.6. SMS Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information sharing in this Privacy Policy (Section 5) exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

3. MESSAGING TERMS & CONDITIONS

3.1. General

When you opt-in to the service, we will send you a message to confirm your signup. By opting into messages, you agree to receive recurring automated marketing and informational text messages from Messolar LLC. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Messolar LLC. Messolar LLC reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of outbound messages. Messolar LLC also reserves the right to change the short code or phone number where messages are sent.

Message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages. Your consent to receive marketing messages is not a condition of purchase.

3.2. Carriers

Carriers are not liable for delayed or undelivered messages.

3.3. Cancellation

You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from Messolar LLC again, just sign up as you did the first time and Messolar LLC will start sending messages to you again.

3.4. Information and Help

Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at [email protected] or call (866) 541-8767.

3.5. Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply "STOP" from the original number or notify us of your old number at [email protected]. The duty to inform us based on the above events is a condition of using this service to receive messages.

3.6. Privacy

If you have any questions about your data or our privacy practices, please refer to this Privacy Policy at www.messolarllc.com/privacy-policy.

3.7. Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. Your continued enrollment following such changes shall constitute your acceptance of such changes.

4. HOW WE USE YOUR INFORMATION

The Company may use the information collected to:

(a) Provide moving, packing, loading, unloading, transportation, and installation services; (b) Prepare and deliver estimates and quotations; (c) Schedule and coordinate moving dates and logistics; (d) Process payments and issue invoices; (e) Communicate with you and respond to inquiries; (f) Send SMS notifications about your move (with consent); (g) Improve our website and services; (h) Advertise to you through Facebook Ads with Meta and other digital advertising platforms; (i) Conduct analytics and market research; (j) Comply with federal, state, and local laws and regulations, including Federal Motor Carrier Safety Administration (FMCSA) requirements; (k) Respond to legal requests, subpoenas, court orders, or government investigations; (l) Protect our legal rights, property, and safety, and those of our employees, customers, and the public; (m) Detect, prevent, and address fraud, security issues, or technical problems; (n) Enforce our Terms and Conditions.

5. HOW WE SHARE YOUR INFORMATION

The Company may share your information with:

5.1. Trusted Third Parties for Advertising

We may share information with Facebook and its affiliates (Meta) to facilitate Facebook Ads campaigns. This sharing is for advertising purposes only and does not include SMS opt-in data or consent information.

5.2. Service Providers

We may share information with service providers who assist us in operating our website and conducting business activities, including:

(a) Payment processors; (b) Cloud storage and software providers; (c) Customer relationship management (CRM) platforms; (d) Email service providers; (e) Marketing and analytics providers; (f) Insurance providers (for valuation coverage purposes); (g) Subcontractors or third-party movers (only when necessary to complete your service).

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

5.3. Legal Requirements

We may disclose personal information in response to legal requests, such as subpoenas, court orders, or government investigations, or to comply with applicable laws, regulations, legal processes, or government requests.

5.4. Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, bankruptcy, or similar business transaction, your personal information may be transferred to the successor entity.

5.5. No Sale of Personal Information

We will not sell, rent, or trade your personal information to any third party for marketing purposes without your explicit consent.

5.6. SMS Information Restriction

As stated in Section 2.6, mobile information and SMS opt-in consent will not be shared with any third parties or affiliates for any purpose.

6. INFORMATION SECURITY

6.1. Security Measures

The Company takes reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, or disclosure, including:

(a) SSL encryption technology to protect personal information transmitted over the internet; (b) Secure storage of records; (c) Restricted access to personal information on a need-to-know basis; (d) Regular review of security practices; (e) Employee training on data protection.

6.2. Limitations

However, please be aware that no security measures are 100% effective, and we cannot guarantee the security of your information. You acknowledge that you provide your personal information at your own risk.

6.3. Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you and the appropriate authorities in accordance with applicable laws.

7. DATA RETENTION

7.1. We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

7.2. Records related to interstate moves are retained for a minimum of three (3) years in accordance with Federal Motor Carrier Safety Administration (FMCSA) regulations (49 CFR § 375.215).

7.3. After the applicable retention period, we will securely delete or anonymize your personal information.

8. COOKIES AND TRACKING TECHNOLOGIES

8.1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. We use cookies and similar technologies to improve your experience on our website.

8.2. Types of Cookies We Use

(a) Essential Cookies: Necessary for the website to function properly; (b) Performance Cookies: Help us understand how visitors interact with our website; (c) Functional Cookies: Remember your preferences and settings; (d) Marketing Cookies: Used to deliver advertisements relevant to you, including through Facebook Pixel for Facebook Ads with Meta.

8.3. Managing Cookies

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

9. YOUR PRIVACY RIGHTS

Depending on your state of residence, you may have certain rights regarding your personal information:

9.1. General Rights

(a) Right of Access: Request a copy of the personal information we hold about you; (b) Right of Correction: Request that we correct inaccurate or incomplete information; (c) Right of Deletion: Request that we delete your personal information (subject to legal retention requirements); (d) Right to Opt-Out: Unsubscribe from marketing communications or SMS messages at any time; (e) Right to Object: Object to certain uses of your personal information.

9.2. Tennessee Residents

Pursuant to the Tennessee Information Protection Act (TIPA), effective July 1, 2025, Tennessee residents may have additional rights, including the right to confirm whether we process their personal information, access such information, correct inaccuracies, delete personal data, obtain a portable copy of their data, and opt out of targeted advertising or sale of personal data.

9.3. California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know what personal information is collected, the right to delete personal information, the right to opt out of the sale or sharing of personal information, the right to correct inaccurate information, and the right to non-discrimination for exercising privacy rights.

9.4. How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 12. We may need to verify your identity before fulfilling your request. We will respond to verifiable requests within the timeframes required by applicable law.

10. CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of eighteen (18). We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without verified parental consent, we will delete such information promptly.

11. CHANGES TO THIS PRIVACY POLICY

11.1. The Company may update this Privacy Policy from time to time. Any changes will be reflected on our website with an updated "Last Updated" date.

11.2. You are encouraged to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information.

11.3. Your continued use of our website or services after the publication of changes constitutes acceptance of the updated Privacy Policy.

12. CONTACT INFORMATION

If you have any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at:

Messolar LLC

Address: 115 Threet Industrial Rd., Unit 56 Smyrna, TN 37167 Rutherford County, State of Tennessee

Phone: (866) 541-8767

Email: [email protected]

Website: www.messolarllc.com

Hours of Operation: Monday through Sunday, 8:00 AM to 6:00 PM

For privacy-specific inquiries, please indicate "Privacy Request" in the subject line of your email.