Privacy Policy

Privacy Policy



The Company (Messolar Moving And Installation Services) values the privacy of our customers and is committed to protecting it. This Privacy Policy explains how we collect, use, and share information obtained from The Customer. This policy also complies with all state and federal laws in the United States regarding the collection, use, and protection of personal information



By using the website (messolarllc.com), The Customer agrees to the terms of this Privacy Policy. If The Customer does not agree with this Privacy Policy, please do not use our website.




Information Collection



The Company may collect personal information from The Customer when they provide it voluntarily on our website, such as filling out a form or subscribing to a newsletter. We may collect non-personal information, such as browser type, IP address, and referring site.


SMS Communication


Messolar Moving Services LLC uses SMS messaging to communicate with customers who request moving services. Messages are used to send moving quotes, appointment confirmations, scheduling updates, payment links, and service notifications related to the customer's moving job.

Customers initiate contact by calling our business, submitting a quote request through our website, or communicating directly with our staff. SMS messages are used only for customer service and operational communication regarding their requested moving services.

Opt-In Method

Customers provide consent to receive SMS messages through one of the following methods:

• Verbal consent during a phone call

• Submitting their phone number through our website quote form

• Direct communication requesting moving services


Verbal Consent Script

When a customer contacts Messolar Moving Services LLC to request a moving quote or schedule a moving service, our representative asks the customer for permission to send text messages.

Example script used by our staff:

“May we send you text messages with updates regarding your moving quote, scheduling details, and service notifications?”

If the customer agrees and provides their phone number, they are opted in to receive SMS messages related to their moving service.

Customers may opt out at any time by replying STOP, and they may reply HELP for assistance.

Opt-Out Instructions

Customers may opt out of SMS communications at any time by replying STOP to any message.

They may reply HELP for assistance.

Additional Compliance Statement

Messolar Moving Services LLC only sends SMS messages to customers who have requested moving services or provided consent. Messages are used strictly for operational communication regarding moving services, scheduling updates, quotes, and payment notifications.

We do not send unsolicited marketing messages.



Information Use



The Company may use the information collected to:

  • Improve our website and services.
  • Communicate with The Customer and respond to inquiries.
  • Advertise to The Customer through Facebook Ads with Meta.
  • Provide requested services or information.



Information Sharing



The Company may share The Customer's information with trusted third parties, such as Facebook and its affiliates, to facilitate Facebook Ads with Meta. We may also share information with service providers who assist us in operating our website and conducting business activities, such as payment processing or shipping. We will not sell, rent, or trade The Customer's information to any third party for marketing purposes without their explicit consent.



We may also disclose personal information in response to legal requests, such as subpoenas or court orders, or to comply with applicable laws, regulations, legal processes, or government requests.




Information Security



The Company takes reasonable measures to protect The Customer's information from unauthorized access, use, or disclosure. We use SSL encryption technology to protect personal information transmitted over the internet.



However, please be aware that no security measures are 100% effective, and we cannot guarantee the security of The Customer's information.




Data Retention



We will retain The Customer's personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required or permitted by law.



Changes to this Privacy Policy



The Company may update this Privacy Policy from time to time, and any changes will be reflected on our website. The Customer is encouraged to periodically review this Privacy Policy to stay informed about how we collect, use, and protect their information.




Contact



If The Customer has any questions or concerns regarding this Privacy Policy or our privacy practices, please contact us at (866) 541-8767.